In line with government advice, we have taken the decision to reduce our office opening hours. We understand that this is a worrying time for both members and staff and want to assure everyone that we are taking the correct measures to protect us all.
Therefore, as of tomorrow we will be open;
Monday-Friday: 9:30am until 11:30am.
We strongly recommended to all members that haven’t already done so already, to register for your online account. It’s safe, secure and easy to use. You will have access to your money when you need it most, and we’ll work hard behind the scenes to ensure this happens.
We are still taking loan requests and these can be submitted online, however if we approve a loan application from you, your loan agreement will be sent to you, by post or email. This will need to be returned to us in order to release the agreed sum.
If you have been financially affected during this time, please let us know.
We are here to listen, help and find suitable solutions with you. In some circumstances, we may be able to consider payment holidays, or a temporary reduction of loan repayments to those adversely affected by the virus.
In order to assist us in responding quickly to your request, please email; email@example.com and confirm details of your request. We would also like to note that our phone lines are increasingly busy and would urge you to register for our online services as a priority.
Finally, whilst we continue to take guidance from the government and NHS Wales, we want to assure you that we have contingencies in place for you to continue to access our services.
We hope that all of our members stay safe and well during this difficult time.
Merthyr Tydfil Credit Union